|
Request a Return Merchandise Authorization (RMA) Number >> Here.
Shipping Fees
Shipping charges include shipping and handling, packing materials and customs processing (if applicable). In the case of international shipments, shipping charges DO NOT include customs taxes. These taxes are the customer's responsibility and are collected by your government upon delivery. Consult your local authorities about the tax rates for your country.
Delivery Assurance Coverage
We offer Delivery Assurance Coverage for $2 per first $100 value, then $.50 per $20 thereafter against lost or damaged packages. With Delivery Assurance Coverage, your shipment will be replaced if lost or damaged during shipping. You will see Delivery Assurance Coverage in our checkout system when you checkout. If you deselect this option, lost or damaged packages cannot be replaced.
Special Orders
Shipping time will be affected if you purchase special services such as gold plating, special throats/backbores, or other custom mouthpiece work. The delay for special order items and services varies by item, service and manufacturer. Please contact us for details.
Backorders
We attempt to keep as complete and well-rounded inventory as possible. However, backorders occur from time to time despite our best efforts. We make no claims or guarantees about availability by posting products for sale on Mouthpiece Express.com. The products of some manufacturers are particularly popular -- these manufacturers sometimes experience considerable delays in providing us with product to sell to you. Please review these policies about backorders:
- If some of the items in your order are backordered, but other items are in stock, we hold the in-stock items until all backordered items arrive and ship all items together. One shipment saves you money, as the shipping courier charges each time they deliver. We will ship items separately only if you request it -- if you request separate shipping you will be charged for shipping for each shipment.
- Backorder notifications: For orders of stock (non-special order) items, we will inform you via email of backorders as soon as possible after the date of your order. We will estimate the arrival time of the backordered items, but please note that the estimate is not a guarantee of delivery time. The estimate is based on those suppliers' history of delivering like items. Additional delays can and do occur.
- Special order items: Generally, each special order item has an advisory statement on its product page telling the average delay for that item. For those items, we do not send an email notification of backorder or delay unless we know that item will be delayed longer than usual. If you have questions about the delay for a particular special order item, contact us.
- Premium shipping: If your order includes backordered items and you requested premium shipping (such as UPS 3 Day Select, 2nd Day Air or Next Day Air), we will ship to you using that shipping service unless you request otherwise. We can change your shipping option at anytime up to the time of shipping.
Daily Shipping
We ship Monday through Friday, except when we close to observe holidays.
For all Premium packages (e.g. Overnite, 2nd Day, etc.) our cut off time is 11:00 AM EST.
IMPORTANT! If you receive a notification from us that we have shipped and you do not receive your shipment within a reasonable period time:
Domestic US customers must contact us within 15 days after shipping to notify us of missing shipments.
International customers must notify us within 45 days after shipping to notify us of missing shipments.
Customers who do not notify us of missing shipments within the specified notification period will not be eligible for shipment replacement or refund.
Domestic US Shipping
We use the US Postal Service and UPS and the as our shippers. We offer you the following domestic US shipping services:
| Service Type |
Delivery Estimates |
| USPS First Class Mail |
2-5 Days |
| USPS Priority Mail |
2-3 days |
| USPS Express Mail |
1-2 days |
| UPS Ground |
No guarantee; usually 2-7 days, depending on distance |
| UPS 3 Day Select |
End of Day - 3 Days |
| UPS 2nd Day Air |
End of Day - 2 Days |
| UPS Next Day Air Saver |
End of Day - 1 Day |
| UPS Next Day Air |
10:30 AM - Next Day |
| UPS Next Day Air Early A.M. |
8:00 AM - Next Day |
UPS does not deliver on Saturdays as part of their regular service, and therefore Saturdays should not be counted as a "shipping day" when trying to determine delivery date. However, Saturday delivery by UPS is available to some areas upon request and at an additional charge. Please bear in mind, UPS Saturday delivery is generally expensive, and requires Next Day Air shipping. Please contact us for details.
These delivery times are presented by the shipper. Any claims on these guarantee shipping times (e.g. Overnite, 2nd Day, etc.) will be claimed with the shipper.
Guaranteed shipments are guaranteed by the shipper and not Mouthpieceexpress.com
International Shipping
We ship internationally via the US Postal Service Airmail and by UPS. The US Postal Service estimates 4-7 day USPS Airmail Delivery. This is an estimate only; it is not a guaranteed delivery time. Also, please allow extra time for packages to be processed through Customs. Delays in Customs are not unusual. We cannot offer guarantees on shipping time for international orders.
We must report the correct purchase price on customs forms. We cannot designate international shipments as "gift" or "sample," and we cannot misrepresent the amount of sale on invoices for the purposes of avoiding customs taxes.
|
| Checkout 
Brass Mouthpieces
Gift Certificates
