Request a Return Merchandise Authorization (RMA) Number >>Here.

Returns should be shipped to the following address:
Mouthpiece Express, LLC
PO Box 20239
Roanoke, VA 24018

We accept returns under the following terms and conditions:

1. All returns must be pre-approved and assigned a RETURN AUTHORIZATION NUMBER before you ship the products to us. This ensures and expedites any appropriate credits and/or exchanges.
2. Except in the case of an error on our part, ALL shipping costs for returns are the responsibility of the customer.
3. Except for error on our part or damage in shipping, all returns will be assessed a 10% per item restocking fee.
4. Mouthpiece Trial - Audition:
   You may purchase mouthpieces on a 15 day trial basis. Here’s how:
1. Your credit card is charged for all mouthpieces on the order at the time of shipping. The trial offer grants you 15 days from the date of delivery to try the mouthpieces.
2. Contact us to receive an RMA number within 15 days prior to returning any mouthpieces.
3. You may return mouthpieces and receive a refund minus a 10% restocking fee. There is no limit to the number of mouthpieces you may take at one time on trial, but ALL returned mouthpieces are subject to the 10% restocking fee.
4. As with any return, you MUST pre-approve your return with us and obtain a RETURN AUTHORIZATION NUMBER prior to shipping. Shipping costs for returns are your responsibility.
5. This trial offer is intended for the trial of mouthpieces of different model numbers. If you order multiple quantities of the same mouthpiece model, we reserve the right to charge a 20% restocking fee for returns.
6. Exclusions: The non-returnable items listed below are not included in this trial policy.
5. Our return period for all merchandise is 15 days. After 15 days, approval of returns will be at our discretion. Any late returns we allow will be subject to a minimum additional 10% late return fee.
6. Non-returnable Items: The following items are non-cancelable, non-returnable and non-refundable:
1. Custom mouthpieces
2. Special order mouthpieces
3. Screw-rim mouthpieces and parts, except for standard Bob Reeves complete screw-rim mouthpieces
4. Bob Reeves Dynamic Mass Mouthpieces
5. Yamaha Silver 925 Series mouthpieces
6. Mouthpieces with special throats, special backbores and/or special shanks
7. Gold plated mouthpieces, except for Yamaha GP Series mouthpieces
7. Computer Software: Computer software is returnable only in the case of damage or if the seal on the envelope containing the software has not been broken. Evidence of tampering with this seal will result in refusal of your return and the software will be returned to you at your expense.
8. Bandshoes: Bandshoes may be returned for exchange for a different size only. The same 15 day trial period applies. Returned shoes must be in ABSOLUTELY PRISTINE CONDITION with ABSOLUTELY NO WEAR OR SOIL, as though you tried them in the store and immediately took them off. Returned shoes not meeting this standard will be returned at the customer's expense.
9. Returned items must be returned in such a condition that they can still be sold as new items, including the packaging. All returned items must be unblemished, with no nicks, dents, gouges, scrapes, and/or scratches. Any damaged returns will be charged a minimum 10% fee (in addition to any applicable re-stocking fee).
10. Allow 2 weeks for refunds from returns. Some banks can take up to one full billing cycle to post your credit. Consult your bank’s policies for more information. Sorry, we cannot send acknowledgement of each return/refund.
11. It is the customer’s responsibility to know and understand these return policies as they relate to your purchase.